Docnotes

MRI scanner steers magnetic particle in live animal's blood

From engadget:

MRI scanner steers magnetic particle in live animal's blood - tech - 19 March 2007 - New Scientist Tech

links for 2007-03-24

• Health Information Standards Manifesto
• Archetype FAQ
• Garde_openEHR_Methods_2007.pdf (application/pdf Object)

links for 2007-03-17

• Introduction to Medical Informatics

Customer Service - Heathcare, IT and Cell Phones

Sam's cellphone ws not working (again) so we spent 90 minutes at the Sprint store getitng it fixed (again) last night. As we walked away - he observed: "Dad - everyone in that store was angry."

He was right - we wondered together who had the stronger point - the angry lady who hadn't gotten her rebate check yet - or the clerk who kept insisting that the check "comes from corportate - I can't help you." Of course it was the angry lady. the clerk didn't take any ownership of this problem. All he did was insult her and do his best to push the problem away.

Bad bad bad.

Joel's got seven steps:

Seven steps to remarkable customer service - Joel on Software

In healthcare - we can't always fix a problem - but at the very least - we need to build an alliance with the patient/customer so that there is shared understanding of the problem - and shared investment in solving it.

links for 2007-03-09

• snipshot

Fibromyalgia: Fact or Fiction? A Multi-disciplinary Approach

Another useful resource found today in the Family Medicine Digital Resource Library
Reminder: the RSS feed for FMDRL provides an easy way to see the new resources.

Spring Training is like Medical School

Spring training is like medical school. Not expected to "get it right" or be the best. Just show up, do your best. Try hard. Learn as much as you can.

Sam and I went on our second annual trip to Ft. Myers.  We saw four games - had a great, relaxing time, and made it home happy and well-rested.  :-)