Tonight, I'm writing a business case for a project at the hospital. It's a tough sell. Here's the concept: physicians, nurses, PAs and NPs are health-care providers. We make decisions with/for our patients using the information that we gather.
- Lab data
- Medical knowledge (we learned this at some point)
- last week
- last month
- last year
- in medical school
- not yet
- But we can look it up
If we're trying to gather information using a computer, the usability of that computer for information retreival becomes important ... even vital.
But where's the case for this? There may not be an easy sell for spending money on a better UI so that more people can have the "nice" view of the information. Gotta make the case that the "nice" view is really much more than "nice." It's about enabling users to find the right information quickly. On the web, I found: Business Case for Usability, a well thought-out discussion of UI conepts. Not bad, but not enough.
I'll keep looking